Refund policy

Return & Refund Policy

At Somewhere In The Crowd, every piece of apparel is made to order. We want you to love what you receive, and we're committed to making things right if something goes wrong.

Returns & Exchanges

Because our products are made specifically for each order, we generally cannot accept returns or exchanges for:

Ordering the wrong size or color
Changes of mind
Personal preferences regarding fit or style

Please review the product descriptions and size guides carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 calendar days of delivery at sitc.community@gmail.com.

Include your order number, a description of the issue, and clear photographs showing the problem.

We'll review your request and arrange an appropriate resolution, which may include a replacement or refund at no additional cost.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests must be made as soon as possible.

If your order has not yet entered production, we may be able to cancel it. Once production begins, cancellations and changes cannot be guaranteed.

Refunds

If a refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Returning an Item

Please do not ship products back without contacting us first.

If a physical return is necessary, we will provide the appropriate instructions and return address. For confirmed defective or incorrect items, customers will not be required to pay return shipping.